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RataPlan

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You are here: Home / Pick-up service

Pick-up service

We kindly request everyone to leave the items dry outside the home because of Covid-19. We currently do not remove items from the house. Our employees do not enter any premises or buildings.

We would like to kindly request all customers who make / have a pick-up appointment to observe the 1,5 meters distance. Have you scheduled an appointment and do you suffer from complaints related to Corona? Then we would like to ask you to let us know by telephone via  088-8282782  so we can schedule a new appointment. View all our measures regarding corona here.

Conditions of intake

To be eligible for reuse through sale or recycling, the goods offered by you must meet a number of minimum quality requirements. These can be found in our intake conditions.

Driver Carlo picks up things every day.

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Contact RataPlan

Marconistraat 16
1704 RG Heerhugowaard
info@rataplan. Nl
Tel. 088-8282782

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Our review score

4
Rated 4 out of 5
4 out of 5 stars (based on 479 reviews)
 

Latest review

Rated 2 out of 5
to April 16, 2021

Just now rataplan Hoogvliet visited. I belong to the risk group and I liked it after more than a year, finally using one shop appointment to be able to browse corona safe. Unfortunately, it didn't feel like that. Because as a visitor you are very neatly and clearly pointed out to the corona rules, including keeping your distance and a mouth mask required. Unfortunately, I have not seen any employee who adhered to it. They themselves have the mouth caps hanging under the nose or on an ear, so not at all safe. And where I am looking at a shelf, a co-worker comes standing next to me to replenish things. I said something about it and got no response, she just does it a second time. Tis that I myself walk back to keep my distance. Sorry, but I think this is not possible for (vulnerable) visitors. In addition, I think rataplan the most expensive among the thrift stores.

Arie

Response from RataPlan

Dear Arie, thank you for the response. We will deal with this internally immediately. Our employees are supposed to be Stick to the rules, because many of our employees also belong to the risk group and are therefore more vulnerable. We apologize for the inconvenience and we hope that you have nevertheless been able to find nice things during your shopping session.

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